Jacksonville International Airport
Serving nearly six million passengers each year, Jacksonville International Airport (JAX) is the 20th busiest airport in the country. The 7,911-acre airport is just 12 miles north of downtown Jacksonville and serves passenger, airfreight, and military uses. The airport is publicly owned and is managed by the Jacksonville Aviation Authority, which also operates three other airports in the region.
The airport’s passenger terminal houses two passenger concourses, Concourse A and Concourse C, with 10 gates each. Both concourses offer moving sidewalks for easy transit. Concourse B was demolished in 2009 as part of a large-scale renovation project and will be reconstructed at a later date.
JAX maintains two runways, one 10,000 feet long and the other 7,701 feet long. Together, the runways facilitate more than 97,000 airport operations each year.
Parking at JAX is plentiful with 8,000 parking spaces available at a variety of lots. Closest to the terminal is the valet parking drop-off at curbside. The airport’s hourly garage, daily garage and daily surface lot are just across the street from the terminal building, while JAX’s three economy lots are a short distance away. A courtesy waiting lot is near the airport’s administration building. A “frequent parker program” is available for those who use the airport consistently. The program offers easy entry and exit to parking lots, points towards free parking with each dollar spent in the JAX parking system, online payments and receipts and discounts on products and services at airport vendors and local businesses. JAX parking lots accept checks, cash, and most major credit cards.
Passenger Services at Jacksonville Airport
8 major airlines and 23 regional carriers provide passenger service at JAX. In addition to the scheduled passenger traffic, JAX facilitates 890 charter flights each month.
Inside the passenger terminal, free wireless Internet is available, as are rocking chairs, a meditation room, seated massage, and a game room. The terminal houses about 12 restaurants and cafes and another dozen retail shops. Jazz piano music is played throughout the terminal on most days and live music is performed on the airport’s busiest days. For other entertainment options, travelers can rent a movie and DVD player at InMotion, browse the airport’s many art displays by area children and local artists or visit the airport’s Haskell Art Gallery.
Business travelers may enjoy the services available at the Business Center or rent the Executive Conference Room for on-site, convenient meetings. The conference room offers a flat-screen television, kitchenette, boardroom table, full video, and teleconferencing equipment and computer hook-ups.
Assistance for military personnel is available at JAX through its USO office and for passengers at the Welcome Center/Information Desk. Travelers also enjoy assistance finding departure/arrival gates, baggage claim, and other airport locations from the airport’s team of 50 volunteer ambassadors.
Expedited access to the security checkpoints is available through the airport’s preferred passenger lane for frequent flyers and the “flex pass” system. “Flex pass” information is available at the JAX Information Desk.
Jacksonville Air National Guard operates a base on the southwest section of the airport and maintains a USAF Crash Fire Rescue station. The substantial military facility uses 300 full-time employees and 1,000 part-time staff members.
History of the Airport
Jacksonville International Airport opened in 1968 to address the traveling needs of a growing Florida population. A variety of changes, updates, and renovations have occurred in the years following its creation, including a major expansion project approved in 2000. Another expansion/renovation project was commenced in 2006.
Airlines Serving Jacksonville Airport
Serving as a portal into Florida’s largest city, Jacksonville International Airport receives service from several major U.S. airlines. Level 1 in the terminal building is the baggage claim area for all airlines. Level 2 consists of ticketing counters that are divided into North and South sections. All of the departure gates at Jacksonville International Airport are located in Concourse A and Concourse C, which are accessible only through the main Mezzanine section that’s open to the public but also has the security checkpoints. In case passengers are wondering, Concourse B has been removed from the airport.
AirTran Airways connects Jacksonville International Airport to Hartsfield-Jackson International Airport. The trip to Atlanta is the busiest route from Jacksonville. The low-cost airline AirTran Airways operates from the A2 gates.
American Airlines links Florida’s most populous city with one of Florida’s hottest tourist destinations. This major airline offers direct trips to Miami International Airport, which is the busiest airport in Florida. American Airlines also operates daily flights to Chicago O’Hare International Airport and Dallas/Fort Worth International Airport. All three airports serve as major domestic hubs for American Airlines. Passengers can board the American Airlines fleet from Gate C7 and C9.
Delta Air Lines is one of the busiest carriers at Jacksonville International Airport. With headquarters in Atlanta, it’s not surprising that Delta Air Lines offer direct flights to the city’s main airport. This giant domestic carrier also offers trips to other airports that serve as hubs for the company. The main airports in Cincinnati, Detroit, Memphis, and Minneapolis are directly linked to Jacksonville International Airport via Delta Air Lines and Delta Connection services. Additionally, LaGuardia Airport and JFK Airport in New York City are also on the airline’s schedule. Delta uses the gates in Concourse A at Jacksonville International Airport.
Southwest Airlines also operates one of the busiest schedules at Jacksonville International Airport. The biggest low-cost airline in the United States offers direct flights to Baltimore, Denver, Houston, Nashville, Norfolk, and Las Vegas. Southwest Airlines uses the gates in Concourse C.
Offering trips to San Juan in Puerto Rico, JetBlue Airways operates the only international flight at Jacksonville International Airport. The U.S. low-cost airline also offers trips to Boston Logan International Airport and New York JFK Airport. JetBlue Airways operates flights from gate A1.
Operating in Concourse A, United Airlines connects Jacksonville International Airport to Chicago, Cleveland, Houston, Newark, Washington D.C. and Tampa. Offering service in Concourse C, US Airways is the only airline to connect Jacksonville International Airport with Charlotte and Philadelphia.