Indianapolis International Airport
Indianapolis International Airport (IND) is a 1.2-million-square-foot airport complex just 15 minutes from downtown Indianapolis. Rated the No. 1 Airport in America for customer satisfaction by J.D. Powers & Associates, the airport serves 7.5 million passengers annually. Its air cargo facility houses the second largest FedEx operation in the world. It runs the eighth largest air cargo facility in the country and the 22nd largest in the world. More than 10,000 employees are tasked with keeping the airport functioning.
Passengers access flights via the airport’s two concourses, A and B, each with 20 gates. Eleven security checkpoint lanes serve each concourse.
For on-site information about how to get to the concourses or other terminal services, travelers can find Guest Services just outside the Civic Plaza entrance. Additional information about local services, attractions, and entertainment can be found at the airport’s digital information kiosks in the baggage claim area.
Rental cars, taxis, buses, shuttles, and courtesy hotel shuttles are housed in IND’s Ground Transportation Center on the first level of the airport’s parking garage. Taxi service also is available at the passenger terminal curb outside the baggage claim area.
Indianapolis Airport Amenities
More than two-dozen restaurants and eateries offer their fare at the airport. For last minute purchases, books and magazines, the airport also presents 26 shops and newsstands throughout the passenger terminal. ATMs are available in baggage claim, Civic Plaza, Concourse A Amenity Center and Concourse B Amenity Center. Meander through the passenger terminal to view some of the airport’s $4 million of public art and be sure to take in the immense art pieces suspended in the parking garage’s atrium/pedestrian walkway.
Wireless Internet is available throughout the terminal. Electrical outlets and charging stations with workbenches are set up in both concourse amenity centers for public use.
For service members traveling through IND, a variety of services are available at the USO Lounge on the lower level of the terminal. Complimentary beverages and snacks, free Internet access, television, video games, magazines, movies and lounge chairs are all available to military personnel at the USO Lounge.
A variety of parking options are available at the airport complex, including a 5,900-space parking garage linked to the terminal by a pedestrian bridge. Express valet parking is offered on the third level of the parking garage. Travelers are welcome to use any of the various parking lots, regardless of the length of their stay. The airport’s long-term lot holds 4,400 parking spaces and the economy lot houses 7,950 parking spaces. Both lots offer complimentary shuttles to and from the passenger terminal. IND’s complimentary cell phone lot offers 100 spaces. To access the cell phone lot on South Service Road, take I-70’s exit 68 and follow the blue road signs.
Lost car assistance is available 24 hours a day. For safety, single travelers can have an escort to their cars anytime, day or night. Complimentary vehicle jump-starts and tire inflation are provided at the Ground Transportation Center.
The airport uses two major parallel runways and one crosswind runway.
The airport is home to a new Air Cargo facility, offering 300,000 square feet of processing space and a 50-acre apron to accommodate aircraft of all sizes. Nearly a dozen air cargo carriers routinely use IND’s air cargo facility. The airport handles more than two billion pounds of cargo each year. For foreign-bound or foreign-originated cargo, the airport is home to the INZone, a foreign trade zone center.
Airlines Serving Indianapolis Airport
Being the busiest airport in Indiana, Indianapolis International Airport gives passengers the choice to use major North American airline companies. The ticket counters and check-in services are available in the Departure Level of the terminal building. The Arrival Level, which is located below the Departure Level, is where all flights arrive and baggage is claimed.
Delta Air Lines links Indianapolis International Airport with some of the largest cities in the United States. First of all, the airline offers non stop flights to one of its domestic hubs in Atlanta’s Hartsfield-Jackson International Airport. The major Midwest cities of Detroit and Minneapolis are accessible when flying on the Delta Air Lines fleet. Delta also takes its customers to major cities on the East Coast such as Boston, New York City, Orlando, and Raleigh. In fact, this airline operates scheduled flights to both of New York City’s main airports; JFK and LaGuardia. Los Angeles and Salt Lake City are the two major cities on the West Coast that are on the Delta schedule. You can get on your Delta flight from the gates in Concourse A.
Southwest Airlines operates a busy daily schedule in Indianapolis International Airport. When using the largest low-cost airline in the country, passengers can get to Baltimore, Houston, Denver, Kansas City, Las Vegas, Phoenix, and Tampa. Southwest Airlines service is offered in Concourse B.
AirTran Airways operates a busy air traffic corridor between Indianapolis International Airport and Florida. Fort Lauderdale, Fort Myers, Orlando, and Tampa are directly accessible via this low-cost airline that is based in Dallas. The gates in Concourse B are where the AirTran Airways fleet receives passengers.
Anyone who’d like to fly from Indianapolis International Airport to Charlotte or Philadelphia will have to use US Airways service, which is offered in the gates of Concourse B. Phoenix Sky Harbor International Airport and Ronald Reagan Washington National Airport are also part of the US Airways schedule.
Offering flights to Chicago and Cleveland, United Airlines connects Indiana’s largest city with some of the largest cities in the Midwest. Denver, Houston, Newark and Washington D.C. are also offered by United Airlines service.
Operating in Concourse A, Air Canada Express is the only international airline that provides service in Indianapolis International Airport. Canada’s national airline offers trips to the country’s busiest airport in Toronto. The only other international destination available at Indiana’s largest airport is Cancun. The American low-cost airline Frontier Airlines offers seasonal flights to this popular resort city in Mexico.